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APMG-International AgilePM-Practitioner Prüfungsplan:

Thema
Einzelheiten

Thema 1

People and Roles: In this section, the topics covered include various roles involved in an Agile project and how they relate to each other. The topics covered include the responsibilities of the Agile Project Manager, agile teams, and business owners.

Thema 2

Lifecycle and Products: This section of the exam covers topics such as Agile project lifecycle, various stages of the lifecycle, agile products, Vision Documents, and Prototypes.

Thema 3

Planning and Control: In this section, the exam covers planning and control of the project and vital concepts such as estimation and iterative strategy. It also covers how to utilize MoSCoW prioritization and mitigate any risks.

Thema 4

Techniques: In this section, the topics covered various techniques that can be utilized including iterative development. Candidates are tested for their know-how of agile techniques and timeboxing.

APMG-International Agile Project Management (AgilePM) Practitioner Exam AgilePM-Practitioner Prüfungsfragen mit Lösungen (Q132-Q137):

132. Frage
Which stakeholder should be placed within the 'primary' segment?

A. The Operations Director, who will consult with others to understand their requirements and decide on the approach.
B. The UniCo investors, who have provided the finance to support the innovation and improvement needed to recover profitability.
C. The Utilities company, who selected UniCo to provide services but will dictate their specific requirements and operational terms.
D. Industry-related professional associations, whose strong opinions and judgments about industry trends reach wide audiences.

Antwort: C

Begründung:
Comprehensive and Detailed Step-by-Step Explanation:
Understanding Stakeholder Segmentation in Agile Project Management
Stakeholders are segmented based on their level of influence, interest, and involvement in the project. The ' primary' segment consists of stakeholders who are directly impacted by the project's outcomes or who have the highest influence over its success.
The primary stakeholders often have the power to determine project requirements or outcomes and require significant attention from the project team.
Option Analysis
* A. Industry-related professional associations
* While their opinions influence industry trends, they are not directly involved in UniCo's project or operational terms. They fall under the secondary segment as their influence is indirect and focuses on broader trends rather than specific deliverables.
* Incorrect.
* B. The Utilities company
* The Utilities company is UniCo's customer, directly dictating specific requirements and operational terms. As such, they hold significant influence and impact on the project's success.
They represent a key stakeholder group in the primary segment, as satisfying their requirements is essential for UniCo's strategic goals.
* Correct.
* C. The Operations Director
* The Operations Director is an internal stakeholder involved in decision-making and execution.
While they play a crucial role, they are part of the project delivery team rather than an external primary stakeholder. Therefore, they do not belong in the 'primary' segment.
* Incorrect.
* D. The UniCo investors
* Investors are critical for funding and overall company strategy but are not directly involved in defining project requirements or operational terms for this specific initiative. They fall under the key supporting stakeholders rather than the 'primary' segment.
* Incorrect.
Why B is the Correct Answer
The Utilities company directly dictates project requirements and operational terms. Their satisfaction is crucial for the project's success and aligns with Agile principles emphasizing delivering value to the customer.
This makes them a part of the 'primary' stakeholder segment.
References:
* AgilePM Foundation Handbook, Chapter 3: Stakeholder Engagement.
* Agile Business Consortium: Stakeholder Influence and Segmentation.
* PMBOK Guide, Chapter 13: Stakeholder Management - Primary and Secondary Stakeholders.

133. Frage
Using the additional information provided for this question in the Scenario Booklet, answer the following question about the actions the Sales Director should take to develop an effective Sales management team, according to the five dysfunctions that characterize an ineffective team identified by Patrick Lencioni.
Lines 1 to 4 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies.
Each option can be used once, more than once or not at all.

Antwort:

Begründung:

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
1. Assertion: The Sales Director's plan is an appropriate way to address the team dysfunction exhibited in Point (1).
Reason: Having a clear shared commitment to the outputs required of them is necessary for a team to be truly effective.
* Analysis:Patrick Lencioni's first dysfunction is the absence of trust. Point (1) outlines issues of commitment due to internal conflicts and lack of alignment. The Sales Director's plan addresses these issues by bringing the team together for a shared vision and commitment. This ensures clarity of expectations and alignment.
* Since the assertion and reason are true and explain the behavior, the correct answer is A.
2. Assertion: The Sales Director's plan is an appropriate way to address the team dysfunction exhibited in Point (2).
Reason: Team working is enhanced by taking constructive action to avoid debates that risk damaging team relationships.
* Analysis:Dysfunction (2) addresses fear of conflict. The Sales Director plans to clarify individual roles and responsibilities. This proactive action avoids unnecessary debates about overlapping work and ensures constructive conflict resolution, essential for building relationships.
* Since the assertion and reason are true and explain the behavior, the correct answer is A.
3. Assertion: The Sales Director's plan is an appropriate way to address the team dysfunction exhibited in Point (3).
Reason: Team leaders should define the problem-solving and decision-making processes for their teams to support commitment to change tasks.
* Analysis:Point (3) highlights a lack of accountability, one of the dysfunctions. The Sales Director's plan acknowledges unfulfilled tasks and seeks joint agreement on future actions. This creates structured accountability by defining processes and ensuring follow-through on commitments.
* Since the assertion and reason are true and explain the behavior, the correct answer is A.
4. Assertion: The Sales Director's plan is an appropriate way to address the team dysfunction exhibited in Point (4).
Reason: Teams that have trust amongst the members when collaborating, tend to make more efforts to avoid letting other team members down.
* Analysis:Dysfunction (4) is inattention to results. Point (4) highlights resistance to adopting the required changes for selling mobile applications. The plan to cross-collaborate with other departments builds trust and understanding among team members, ensuring shared accountability for results.
* Since the assertion and reason are true and explain the behavior, the correct answer is A.
References:
* Patrick Lencioni's Five Dysfunctions of a Team: A Leadership Fable.
* Analysis of team collaboration and management strategies applied to organizational development.

134. Frage
One member of the Customer Services team has been chatting informally to some Sales co-workers. They felt that the Sales process changes are causing more work for Customer Services and that the whole customer experience has now been compromised.
Which 2 actions by the Sales Director are the MOST appropriate when responding to this type of resistance?

A. Invite Sales staff to help with planning the next phase of internal Sales training for the process changes.
B. Include the member of Customer Services in the planning of the sales process changes to reduce disruption.
C. Revisit the Stakeholder mapping work to ensure that the engagement of parties affected by the Sales changes is accurate.
D. Do nothing and allow the informal view to circulate, knowing it will eventually be proved wrong.
E. Counter the informal views by inviting the Change Manager to explain the changes at the next Sales staff meeting.

Antwort: B,E

Begründung:
Comprehensive and Detailed Step-by-Step Explanation:
Context from UniCo Scenario:
The Sales staff at UniCo are resistant to changes related to the company's new strategic focus on mobile applications. The concern raised here involves Customer Services staff feeling overburdened and Sales staff perceiving the changes as impacting customer experience negatively. This type of resistance reflects miscommunication, lack of engagement, and uncertainty-key elements that require addressing.
Analysis of Each Option:
* A. Do nothing and allow the informal view to circulate, knowing it will eventually be proved wrong.
* This is not appropriate as it fails to address resistance proactively, which may lead to low morale, increased misunderstandings, and further negativity among teams. The AgilePM framework emphasizes collaboration and communication over passive approaches to resistance management.
* Rejected.
* B. Include the member of Customer Services in the planning of the sales process changes to reduce disruption.
* This approach directly engages the affected parties (Customer Services staff) by involving them in planning. It fosters ownership, reduces resistance, and creates solutions that are practical and inclusive. Aligning this action with AgilePM principles ensures engagement of stakeholders in the change process, which is key to minimizing disruption.
* Selected.
* C. Invite Sales staff to help with planning the next phase of internal Sales training for the process changes.
* While involving Sales staff is useful, the issue here centers around Customer Services staff concerns about disruption and added workload. This option fails to address the root cause of the resistance.
* Rejected.
* D. Counter the informal views by inviting the Change Manager to explain the changes at the next Sales staff meeting.
* This action ensures that informal resistance is addressed through formal communication channels.
By providing clarity and transparency about the Sales process changes, this approach prevents misunderstanding and builds alignment across teams. AgilePM emphasizes the importance of clear communication to manage resistance.
* Selected.
* E. Revisit the Stakeholder mapping work to ensure that the engagement of parties affected by the Sales changes is accurate.
* Stakeholder mapping is a strategic action but may not immediately address the informal resistance in question. The issue at hand requires immediate communication and engagement rather than long-term structural adjustments.
* Rejected.
Why B and D Are Correct:
* Inclusion in Planning (B):
* Including Customer Services staff in planning ensures their concerns are heard and integrated into the solutions. This aligns with AgilePM's focus on stakeholder collaboration and engagement to reduce resistance.
* Clear Communication via the Change Manager (D):
* Inviting the Change Manager provides an authoritative and transparent explanation of the changes. This aligns with AgilePM's emphasis on using regular communication to manage resistance and mitigate informal, negative narratives.
References to AgilePM Framework:
* Stakeholder Engagement:
* AgilePM highlights involving stakeholders in planning as essential for building trust and reducing resistance to change. (AgilePM Practitioner Guide, Chapter 9: Stakeholder Engagement)
* Transparent Communication:
* AgilePM emphasizes clarity and frequent communication to manage resistance effectively. Using formal channels ensures alignment and prevents misinformation from spreading. (AgilePM Practitioner Guide, Chapter 11: Managing People)
* Proactive Resistance Management:
* AgilePM promotes proactive actions (like engaging affected staff and using formal communication) rather than passive approaches to manage resistance. (AgilePM Practitioner Guide, Chapter 12: Change Management)

135. Frage
What action should the Project Manager take to plan the deployment activities?

A. Create a plan of activities to deploy the solution at the end of Timebox C.
B. Update the Timebox Plan for Timebox C with the activities required to deploy the solution.
C. Prepare a Timebox Plan for the next Development Timebox.
D. Check the Delivery Plan for deployment activities and update as required.

Antwort: D

136. Frage
To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential.
Which 2 statements BEST explain why the IT Support Manager is appropriate for the role of change agent for the change programme?

A. Is good at quietly implementing directions without challenging decisions at every step.
B. Is well-positioned to bring together other line leaders facing similar change situations.
C. Has direct line authority over the staff who will be changing internal IT systems.
D. Wants to gain experience in change management to improve future implementations of IT systems.
E. Has a strong network due to supporting all staff at all levels organization-wide.

Antwort: B,E

Begründung:
Comprehensive and Detailed Step-by-Step Explanation
A Change Agent plays a pivotal role in ensuring the success of a change initiative. Their responsibilities typically include fostering collaboration, addressing resistance, and facilitating the implementation of the change. The IT Support Manager is a suitable choice for this role because of their network across the organization and their ability to connect different leaders and departments.
1. Why B (Bringing Leaders Together) is Correct
* The IT Support Manager, through their role, is positioned to work across multiple departments.
* They are likely familiar with similar challenges faced by other line leaders due to their experience in supporting IT systems and processes organization-wide.
* This ability to act as a connector between leaders makes them well-suited to facilitate collaboration and ensure alignment across the organization during the change initiative.
2. Why C (Strong Network Organization-Wide) is Correct
* By supporting staff at all levels of the organization, the IT Support Manager has built a robust network.
* This network enables them to influence and communicate effectively with individuals across various teams, which is crucial for overcoming resistance and promoting the change program.
* Their established relationships can also help them gather feedback and identify concerns early, making them an effective change agent.
3. Analysis of Incorrect Options
* Option A:
* Quietly implementing directions without challenging decisions does not align with the proactive and collaborative nature of a change agent's role. Change agents must actively engage with stakeholders and advocate for the change, rather than passively implementing instructions.
* Eliminate.
* Option D:
* While direct authority can be useful, the change agent's role is more focused on influence and collaboration across the organization, rather than control over specific teams.
* The IT Support Manager's authority over IT staff is secondary to their ability to work across organizational boundaries.
* Eliminate.
* Option E:
* Wanting to gain experience in change management is not a key qualification for being a change agent. The role requires demonstrated skills in influence, collaboration, and facilitating change rather than a desire to learn.
* Eliminate.
4. Practical Implications
* A strong network and the ability to connect leaders are critical for fostering alignment during a change program.
* The IT Support Manager's role and experience position them to address cross-departmental challenges and encourage collaboration, making them an ideal choice for the change agent role.

137. Frage
......

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